Surveyor scheduling
Real-time surveyor → garage → customer coordination, on WhatsApp.
Gooclaim OS
Use case · Motor insurance
For motor. Surveyors, garages and customers, on one thread.
Motor claims fall apart in the handoffs — between customer, surveyor and garage. Gooclaim OS coordinates the chain in real time, on the channel each party actually uses.
IRDAI 30-day SLA trackingSurveyor + garage coordinationAudited every handoff
The problem · in one number
24.8%
of all general insurance complaints are motor
Two-wheeler claims are routinely abandoned. Garage networks are opaque to customers. Surveyor scheduling drifts. Even with the IRDAI 30-day mandate (45 for investigation), the experience feels broken.
Business Standard · IRDAI PPI Regulations 2024
What Gooclaim OS does for Motor
Garage network clarity
Customer gets a live, network-validated list of cashless garages, not a generic PDF.
Total-loss vs repair transparency
Templated, audited explanation when valuation comes in — no surprise call.
Two-wheeler friction killer
Low-value claims fully automated — no abandonment, no manual triage.
Photo + doc collection
Multi-day workflow for damage photos, RC, DL and FIR — single thread.
30-day SLA observability
Per-claim countdown against the regulator clock, alerts before breach.
Who this is for
Three people own this in your org.
Gooclaim OS shows up first for these roles — but the platform serves the entire claim chain.
Motor Claims Head
Owns settlement cycle, surveyor productivity and customer NPS.
Network Manager
Owns garage performance and cashless-network goodwill.
Customer Ops
Owns the long tail of motor complaints — especially two-wheeler.
Stop losing two-wheeler claims. Start finishing them.
Make the surveyor-garage-customer chain one audited thread, on the channels each party already uses. Cycle times drop, complaints drop, retention climbs.