Multi-agent reasoning
Specialist agents handle different parts of a claim, coordinated through one orchestration layer.
Gooclaim OS
Platform · Reasoning
Every claim, reasoned end-to-end.
Workflow Engine is the brain of Gooclaim OS. It decides what happens for every claim message — which flow runs, which agent handles it, when to escalate, how to retry — across the multi-day journeys insurance actually needs.
Durable, multi-day flowsCustom per tenantKill-switch + audit
Workflow Engine
Multi-agent claim reasoning.
Built in · multi-tenant · audited
What Workflow Engine actually does
Multi-day durability
Workflows that span days or weeks survive restarts, retries and partner outages without losing state.
Custom flows per tenant
Every insurer and TPA gets their own versioned workflow set — shipped as configuration, not as a new build.
Per-tenant kill-switch
Operational / restricted / suspended — flip a workflow per tenant during incident response, and audit every state change.
Escalation paths
When the platform can’t resolve autonomously, it hands off to a human operator with full context.
Retry + backoff
Transient failures don’t become customer-visible — the engine retries with intelligent backoff.
Why it matters
The outcomes you actually see.
Workflow Engine earns its place when you can point to what changed for the operation, the customer and the regulator.
Custom workflows in weeks, not quarters
New flow ships as config — no platform rewrite, no per-tenant fork.
Multi-day claims handled cleanly
Pending-document and reason-for-rejection flows survive the whole journey.
Audited every step
Every decision the engine makes lands in the audit ledger.
Reason, retry, escalate. All audited.
Replace fragile point-bots and ad-hoc scripts with a reasoning layer built for the multi-day, multi-party shape of real claims.