Claims-grade messaging via the WhatsApp business surface — verified senders, approved templates, member-aware threads.
Gooclaim OS
Platform · Inbound
Every channel, one inbound layer.
Claim messages come in on WhatsApp or email today, with voice, SMS and web next. Channel Gateway receives all of them, normalises them into a single conversation thread, and routes each one to the right tenant — secure, audited, ready out of the box.
Tenant-scoped routingWebhook signature verifiedAudit on every inbound
Channel Gateway
Every claim message starts here.
Built in · multi-tenant · audited
What Channel Gateway actually does
Voice · SMS · Web — next
Not live yet. They arrive as new adapters on the same inbound contract, so a new channel is a connector and approved wording — not a second platform beside this one.
Every other channel a claimant actually uses, on the same audited conversation thread.
Per-tenant routing
Multi-tenant by design — one inbound layer for many TPAs, many insurers, many verticals.
Signature-verified webhooks
Every inbound message is validated at the door — no spoofed senders, no impersonated tenants.
One conversation, every channel
Customer starts on WhatsApp, follows up on voice, finishes on email — the thread is unbroken.
Why it matters
The outcomes you actually see.
Channel Gateway earns its place when you can point to what changed for the operation, the customer and the regulator.
No channel handoff loss
Context survives across every channel a member uses — the agent always knows the full history.
One inbox for ops
Your team monitors one unified queue instead of five disconnected portals.
Mobile-first by default
Members reach you on the channels they already live in, on the language they actually speak.
Meet your customers where they are. On every channel.
Stop forcing claimants into your portal. Bring claim conversation into the channels they already use — without giving up control or audit.