Exact-template match
Every outbound must match an approved template — no improvised text, no off-script replies.
Gooclaim OS
Platform · Safety
Every outbound passes a multi-tier check.
Policy Gate is the safety layer that sits between every workflow agent and every claimant. Every outbound message — WhatsApp, voice, SMS, email — passes a multi-tier safety check before it leaves the platform. Free text never reaches a customer on your brand.
Templates-only outputPersonal data scrubbedBlock + audit on fail
Policy Gate
Compliant by architecture.
Built in · multi-tenant · audited
What Policy Gate actually does
Semantic safety check
Even within approved templates, content is screened for tone, claims and prohibited language.
Personal data redaction
PII never leaves the platform in plaintext — phone numbers, names and claim IDs are scrubbed or hashed.
Source verification
Claims of fact in outbound content are checked against the Knowledge Layer — no hallucinated promises.
Block + audit on fail
Failed checks block the send and write an audit event — never silent, never bypassed.
Channel-aware safety
Different channels have different rules — voice TTS, WhatsApp HSM, SMS — the gate adapts.
Why it matters
The outcomes you actually see.
Policy Gate earns its place when you can point to what changed for the operation, the customer and the regulator.
Brand-safe by default
No surprise outbound on your letterhead, no compliance fire-drill at 11pm.
Ombudsman-defensible
Every message ever sent passed the same gate — and the audit ledger proves it.
Regulator-ready
Meets the spirit and letter of IRDAI brand-safety and DPDP personal-data rules.
Free text never leaves. By design.
Bring AI into your claim ops without bringing free-text risk. Policy Gate makes brand-safety, PII protection and source verification non-optional.