One inbox across every TPA
Unified status, unified queries, unified document requests — no more juggling portals.
Gooclaim OS
Use case · Hospitals
For hospitals. Stop chasing TPAs. Start discharging on time.
Cashless denials happen at admission and discharge — and the patient always blames the hospital. Gooclaim OS gives your front desk and billing team a single, real-time view across every TPA your network deals with.
Works with every TPAVoice + WhatsApp + SMSAudited every step
The problem · in one number
6–48 hrs
patients wait for cashless discharge today
Multiple TPAs, multiple portals, multiple statuses. Hospital staff lose hours on phone-tag while patients sit in beds. The IRDAI 3-hour discharge mandate now penalises the whole chain.
Pilot field interviews 2026 · RTI Wiki · IRDAI Master Circular 2024
What Gooclaim OS does for Hospitals
Voice agent for reception
Front-desk staff can’t always type. Voice in, voice out, audited.
Real-time patient updates
Send status changes to patients on WhatsApp the moment they happen — no IVR chase.
Document collection, automated
TPA asks for a document → Gooclaim OS asks the patient → patient uploads → file moves.
Multi-lingual
Hindi · English · Hinglish + regional — meet your patients where they are.
Network-wide rollout
One pilot at one hospital, then network roll-out — no per-site rebuild.
Who this is for
Three people own this in your org.
Gooclaim OS shows up first for these roles — but the platform serves the entire claim chain.
Hospital Administrator
Owns bed turnover, patient satisfaction and TPA relationships.
Billing / Insurance Desk Manager
Owns daily cashless throughput and revenue cycle.
Group IT Head
Owns the chaos of multiple TPA portals and integrations.
Your team should run beds. Not phone trees.
Bring TPAs, insurers, patients and your front desk into the same audited conversation. Discharge clocks become predictable, and the patient stops blaming the wrong people.