Proactive nominee outreach
Voice and WhatsApp campaigns that contact nominees first — vernacular, audited, kind.
Gooclaim OS
Use case · Life insurance
For life. Mis-selling, mended. Death claims, dignified.
Life insurance gets the longest, hardest conversations — mis-selling disputes, death claim chains, nominee follow-ups. Gooclaim OS adds proactive, vernacular communication where today there is silence.
Regional language coverageImmutable consent ledgerVoice-first for nominees
The problem · in one number
22.14%
of all life complaints are mis-selling
The death-claim documentation chain — death certificate, nominee KYC, claim form, bank details — routinely takes 6 to 12 months. Nominees in tier-2 and tier-3 cities navigate English-only systems while grieving.
Outlook Business · Ditto · IRDAI
What Gooclaim OS does for Life
Document chain orchestration
Multi-week document collection — death certificate, KYC, claim form, bank — single thread.
Mis-selling audit defence
Every promise made, every consent given, immutably logged — defendable in ombudsman cases.
Regional language
Hindi · English · Hinglish + regional — for nominees who don’t live in English.
Premium reminders
Channel-aware, lapse-preventing — UPI-link aware, paid in one tap.
Lapsation reduction
Multi-touch outreach across voice + WhatsApp + SMS — every lapse caught early.
Who this is for
Three people own this in your org.
Gooclaim OS shows up first for these roles — but the platform serves the entire claim chain.
Life Insurer Claims Head
Owns death-claim cycle time and nominee experience.
Customer Operations
Owns mis-selling disputes and persistency.
Agency Distribution Head
Owns agent-led complaints and the audit trail behind them.
The hardest conversations. Handled with care.
Replace silence with proactive, audited, vernacular contact. Lower complaint volume, lower lapsation, stronger trust.